Sunknowledge’s service delivery framework is built on the best practices of project management, quality assurance and process improvement. Customer satisfaction is our primary goal and we achieve that through our systematic approach in executing each and every task of any work project to add value to our client’s business. Responsiveness, reliability and assurance are deeply embedded in our delivery framework and we are highly rated by our clients not only for the quality of our service but also for our overall service delivery process.
Execution is our strength and we ensure superior service delivery through our six pillars of core operational functions encompassing every process and project. Project governance and oversight helps our management to keep a close eye on delivery of services and guide the team to deliver the best. Process benchmarking and performance measurements help us in continuous improvement and maintain operational excellence. To learn more about continuous improvement, follow that link.
Our Service Delivery Framework
We ensure successful delivery from the very beginning – right from the stage when we engage with our clients to understand their requirements and propose a cost effective solution to address their operational issues. Our transition process involves specialists from the process domain, technology and project management areas to ensure smooth transition of customer’s process and achieve steady state operation without any disruption of customer’s business.
Our process management is supported by structured training, workforce management, quality control & assurance and compliance management to achieve predefined service levels. Being a healthcare service provider, we understand the importance of data privacy and security and comply with HIPAA-HiTECH requirements. Through 360o reporting we ensure that our operations are fully transparent to our clients.
Our business services and operations are supported by a robust, scalable and standards-driven IT Infrastructure to support business continuity. With healthcare domain in mind, Sunknowledge Services Inc. has built a highly secure Information Systems environment which fully complies with HIPAA-HiTECH through implementation of information security management system (ISO 27001:2013) and industry accepted best practices. IT Infrastructure services delivered are both ‘fit-for-purpose’ and ‘fit-for-use’ to facilitate services within Sunknowledge Services Inc.’s operations.
Our Key Delivery Strengths
- Academic credentials and experience of our employees enable us to view and process each service in an inclusive, holistic way, forging close and responsive relationships with our discerning clients
- Our cutting-edge Technology Development team designs standalone as well as modular packages for seamless functioning of critical applications and client interconnectivity
- Our Project Management specialists, who have access to extensive technical resources, are involved in all process migrations and solutions
- Our dedicated US Account Managers work, in close collaboration, with our clients’ staff, providing them with timely, inspiring and sustainable solutions.