Chart Prep & MR Filing

• Patient charts are created. All relevant, necessary and current Medical Records is acquired and updated on the patient’s file.

Intake & Consent

• Patient receives a link to send across their details like ID’s, insurance cards via a few easy clicks and snaps on their phone (or email) through our cloud based intake platform.
• In the process the patient also receives a welcome packet containing vital documentation like consent and intake forms, etc which they can easily review, sign digitally and send across to the clinic along with relevant medical information.

Check In

• Once patients arrive at the clinic they are remotely checked in by the courteous office staff via our online front-office platform.

Follow-Up & Confirmation

• Patient appointment confirmation calls are made to ascertain attendance which allows servicing other priority cases and maximizing physician productivity and reducing cancellations.

Scheduling & Orders

• Required procedures are scheduled with the Doctor and preferred facility.
• Requested medications are ordered.
• Follow-Up visit is scheduled.

Check Out

• Patients are checked out remotely. Survey & feedback completed.
• Visit notes are reviewed and tasked to the appropriate department internally for quick response.

STEP-1 eMR Practise – Resource  Scheduling                                                                               

STEP-2 Check the provider participation. Check patient Eligibilty and Benefits

STEP-3  Verify if Authorization is required

STEP-4 Yes/No 
NEXT Document in eMR

STEP-5 Initiate and process Auth/Referral document the same eMR

STEP-6 Create billing Alert if patient has any responsibility for the service (Copay, Deductible and Coinsurance)                                                                                               

Authorization

Prior auth will be initiated as per charts. We’ll check the scheduler in eMR to work on the all patient scheduled for the service. Pre – Authorization Requests has 3 components to it:

• Authorization initiation
• Authorization follow-up
• Acknowledgement of Authorization approval/ denials from insurance.

Each function will be documented in the patient’s chart within the EMR as well as all approval/denial.

Pharmacy Help-desk

• Medications, medical supplies and all necessary prescriptions are ordered to requested pharmacy.
• Charts checked for existing patient refill request and fulfilled.
• Consultations provided in regards to directions, dosage, diet and/or other queries.

Records & Billing

• Patient medical records are updated and any necessary information is forwarded to interested parties.
• Patient balance dues & co-pay details updated to ensure effective collection of OOP costs.

Physician Schedule Management

• Physician appointment book is dynamically maintained online on our cloud platform and constantly optimized, with proper notifications to maximize time to care and physician productivity.