Powerful technical support services – The Sunknowledge story
Experiencing challenges in technical support services? Consider Sunknowledge Services Inc for a complete technical support action plan. Outsourcing your technical support requirements to us at these extraordinary times will help you earn a competitive edge. We will help you in focusing on patient while everything else will be our responsibility.
What makes Sunknowledge Services Inc the perfect partner?
Sunknowledge Services Inc delivers consistent support to leading names in the industry today with an experienced team of specialists. Our team is trained to improve the service quality lowering your operational costs. We have helped many healthcare practices across specialties with our tailor made technical support services.
Complete Range in Technical Support Services
Customer sales and support services:
- Payment support
- Resolving/settling all kinds of billing issues
- Order processing/provisioning
- Complete sales support
Pre-sales support services:
- Customer analysis
- Information provision
- Order management
Post-sales support services:
- Troubleshooting and problem resolution
- Installation, warranty, desktop support
- Return authorization
- No-cost dedicated account manager
Other technical support services:
- Network support
- Remote network services
- Remote server services
- Remote infrastructure support
Our helpdesk services:
- Issue analyzing/detecting and resolutions
- Knowledge management/administration
- Application support
- Customized reporting and decision support
- Software support and management
Versatile Software Capability
Our technical support for call center services also covers
- Level 1, level 2 & level 3 Help Desk support,
- Ticket rising and resolution support
- Pre-sales IT Help Desk
- Business application support
- Daily, weekly and monthly customized reporting
- Shrink-wrapped application support
- Service provisioning
- Managed services
- High-end technical support
- No-cost dedicated account manager
The other benefits
- Online cost-effective computer support services
- Trained helpdesk executives at $ 7 per hour
- Helpdesk executives available at all time zones
- Improved customer support
- Increase in customer satisfaction/retention
- Excellent Client references
- 99.9 % accuracy rate
- Highest productivity metrics
- Saves time, effort and resources
Our team will love to share with you our business synergy model. Schedule a discussion and we are sure that once you hear from us about our success stories, references, there will be no looking back. Partner with us for a holistic technical support approach like never before!
We are your trusted digital health partner