How Sleep Study Billing Services Help Providers Manage Claims and Payments

Across the United States, many individuals suffer from obstructive sleep apnea. A lot of cases go completely unnoticed or are not diagnosed. It is quite a concern in the US, due to the limited public awareness of symptoms.

On top of that, several cases remain undiagnosed mainly due to two primary factors. Firstly, it is limited access to sleep study facilities. Secondly, there is lack of proper knowledge among the public regarding the symptoms. Sleep study billing can be a bit complex, as the providers face frequent updated coverage guidelines and frequent changes in the codes. This is exactly the place where qualified sleep study billing services come to play an important role in streamlining the administrative and operational RCM procedure.

What do you mean by Sleep Study?

Polysomnography (PSG) is an attended sleep study that records multiple physiological signals to help diagnose sleep disorders. Home sleep apnea testing is another diagnostic test, and its measurements and clinical applications differ from those of PSG. The test is primarily done to find out your potential sleep disorder. The critical measurements primarily include:

  • EEG – Brain waves for mapping the cycles and stages of your sleep
  • ODI – This primarily measures the frequency of qualifying oxygen desaturation events during sleep.
  • ECG – To track the heart rate and rhythm
  • REM – A sleep stage identified through physiological recordings.

Understanding Insurance Coverage for Sleep Studies

Insurance coverage for sleep studies varies by plan. You need to have an in-depth understanding of the fact that the coverage has its own set of guidelines, starting with eligibility and required patient information. The sleep study experts must thoroughly verify the benefits before scheduling an appointment with every patient. These primary checks, when completed upfront, save a lot of time and significantly reduce any chances of denied claims.

Providers utilize the online portals or call the payers to verify the coverage plans. Moreover, they even thoroughly check the plan-specific limits on testing frequency. A proper follow-up helps in:

  • Avoiding surprise bills
  • Speeding up payments
  • Providing better patient satisfaction

It is to be noted that prior authorization varies by payer. Moreover, P/A also depends on the type of sleep study and insurance coverage. It is important for the providers to submit all the available information that has been requested by the payer.

It is quite crucial to highlight the fact that prior auth never guarantee or take away the responsibility of a patient for applicable deductibles. In addition, it also never guarantees co-payments and co-insurances. The PA-related denials can be largely reduced if the authorization has been obtained prior to testing. This procedure even helps avoid appointment delays. Regularly keeping track of the approval status provides your team the updated information on deadlines and operational workflow.

There are times when the patients are required to share coinsurance, deductibles, and co-pays. Providers must evaluate the out-of-pocket costs and update the patient beforehand. The primary objective of building trust with the patient is to have a clear channel of communication. Moreover, when you have such an open discussion with the patient, it automatically trims the chances of any billing bottlenecks and delays in AR.

Related Reading: 7 Reasons to Outsource Sleep Study Billing Services

Billing Procedure for Polysomnography and Sleep Study

1. Verification of the Benefits

Verifying patient details should always be the primary step of any billing procedure. You should always thoroughly review the insurance benefits of the patient. All of this should be done before scheduling even a single appointment. On top of that, you are required to verify the details like:

  • In-network status
  • Deductibles
  • Co-pays
  • Co-Insurance

If these measures are taken beforehand, it significantly trims any unpleasant revenue surprises and the number of denied claims for both your team and the patient.

2. Obtaining Prior Authorization

It must be pointed out that your personnel should first confirm whether the planned examination requires prior auth. If it’s required, then the next step would be to submit the appropriate medical documentation for the patient. Qualified medical personnel evaluate the technical adequacy of sleep study recordings, while the billing team verifies that the documentation supports the reported services.

It is ensured that all of this is done under the supervision of an experienced professional clinician. This task is primarily performed to minimize any operational delays and make sure the whole RCM procedure moves smoothly.

3. Performing the Test

The professional technologists attach the sensors and keep a thorough track of the whole night. These experts take note of any:

  • Unusual clinical event
  • Patient events
  • Equipment performance

All the details should be properly documented for analysis, and accurate data significantly helps the physician in figuring out the exact concern.

4. Coding and Interpretation

Once the test has been completed, the physician is tasked with reviewing the data and providing a detailed report about the test. The accurate CPT or HCPCS procedure codes should only be assigned by the professional coders. Moreover, they are also tasked with assigning the ICD-10-CM codes and applicable modifiers based on the documented service and payer requirements.

To give you an example, CPT 95810 is commonly associated with attended polysomnography meeting its descriptor requirements. CPT 95811 describes attended PSG involving initiation of positive airway pressure therapy under applicable conditions. Code selection must follow the documented test, current code descriptions, and payer requirements.

5. Claims Submission

Claims should be submitted electronically with all the necessary information. Utilize the clearinghouse tools to keep track of the claim status. Moreover, you should always take prompt action if there are any rejections. The sleep study billing services make sure that all the coding errors and inaccuracies are taken care of, thus keeping the financial workflow running, and it even helps avoid any rework bottlenecks.

How Outsourced Sleep Study Billing Services Support Your Practice

The outsourced RCM solutions aid the providers in dealing with sleep study billing. Moreover, patient benefits are accurately verified, and eligibility checks are performed. In addition, out-of-network bottlenecks are identified much earlier.

You should be aware that coding accuracy is one of the key benefits of sleep study billing services. Certified billers and coders apply the proper CPT and ICD codes. They have in-depth knowledge of such complex coding and are qualified enough to segregate the professional and the technical charges accurately.

With an outsourced sleep study billing service, the process of claims submission becomes a smooth ride. When there is a case of a denied claim, it is the primary task of the experienced team of billers and coders to establish the real cause and figure out a solution. Additionally, they should also check if there are any chances of appeal.

An outsourced sleep study billing team like us is highly capable of managing the agreed phases of the billing cycle. In addition, we help greatly reduce organizational delays and make the operational workflow smooth. It is important to make sure that the responsibilities and functions are clearly defined and communicated with the practice. On top of that, they make sure that the patient is provided with all the updated information, and all the queries are answered promptly.

Related Reading: Nail Sleep Apnea ICD-10 Coding with Sleep Study Billing Services

How SunKnowledge Supports Your Sleep Study Billing

We offer end-to-end sleep study billing services. SunKnowledge offers dedicated support for sleep laboratories and practices, including:

  • Prior Authorization
  • Coding
  • Claim submission
  • Denial management
  • A/R follow-up

Apart from these, we even provide you with a dedicated account manager and customized reporting. Outsourcing significantly aids in minimizing billing administration expenses. It is better to highlight the fact that savings depend on your practice’s staffing, the service scope, and claim volume. All these services that we provide are enough to give you a clear picture of our capacity and proficiency when it comes to sleep study billing.

As a sleep study billing service, we can help you have the proper visibility and communication required for resolving any unresolved accounts or payment delays. Hence, your practice can hugely benefit from choosing us as your dedicated billing partner going forward. Connect with us today for your sleep study billing process.