How Virtual Healthcare Assistants are Helping Providers in 2024

In modern healthcare, providers have a lot of responsibilities beyond their immediate ones. Besides providing medical care, they must also ensure accuracy in completing time-consuming administrative tasks. This adds a lot of burden on short-staffed practices and inflates their practice management costs. However, this has started changing gradually. Providers are seeking support from virtual healthcare assistants to reduce their admin workload.

By partnering with virtual healthcare assistants, medical practices are not only minimizing their practice management expenses but also improving patient satisfaction and efficiency. They are also able to explore other areas for growth and improvement with help from these virtual assistants for physician offices.

Let us understand how virtual medical assistants are supporting providers in 2024.

Getting Admin Tasks Done by Your Own Virtual Healthcare Assistants

Virtual healthcare assistants are primarily experts in non-clinical admin tasks in healthcare. From preparing charts to filling out forms for insurance verification, billing, and claim submission, healthcare VAs are the perfect cost-effective solution for providers of all sizes. Practices with low patient volume usually prefer doing their billing tasks on their own. However, during sudden increases in patient volume, it becomes almost impossible for providers to manage both clinical and admin roles. And so, with virtual healthcare assistant services, providers can easily get their admin burdens taken care of.

Streamline Patient Communication & Customer Support Operations

Swift and fluid communication between patients and their providers is of utmost importance. It helps improve patients’ satisfaction with their providers. However, maintaining fluid communication and patient support before and after working hours is difficult. This is because there has to be someone at all times to answer these calls. But hiring additional staff for such minor but crucial functions will only increase payroll costs with little guarantee of value-addition. Recently, this has started changing, with the option to hire virtual healthcare assistants.

Leverage Virtual Healthcare Assistants Documentation Requirements

Medical practices generate loads of documents during every stage of their revenue cycle process. These documents are important because they may be required to:

  • Establish medical necessity
  • Get authorization from payers
  • Submit billing claims, and numerous other reasons

These tasks usually require additional administrative support to get them completed in time and without errors. It also requires excellent organizational skills and knowledge of medical processes. And so, providers tend to rely only on professionals for these tasks. But as virtual healthcare assistants are experienced in medical revenue cycle operations like insurance verification, billing, coding, and claim submission, they are able to easily support all healthcare documentation requirements.

To learn more about how our virtual healthcare assistants support hundreds of medical practices across different functions all over the US, please contact Sunknowledge Services Inc., a HIPAA-compliant RCM organization serving US providers & payers since 2007.