Specialty Pharmacy Virtual Office Assistant Services

Every Specialty Pharmacy worth its salt knows the importance of having an efficient and proactive Front Desk service. Managing prescription fill-in requests, verifying insurance status and checking up on coverage eligibility, scheduling delivery of medications, and managing patient complaints – these are just some of the activities typically involved. But there are actually plenty more that unfortunately get neglected or overlooked, and thereby necessitating the need for dedicated and professional Specialty Pharmacy Virtual Office Assistant Services.

Specialty pharmacies have to regularly deal with patients with high risks of complications. Some of the high-risk and complex medical conditions that such pharmacies cater to include cancer, multiple sclerosis, rheumatoid arthritis, psoriasis, blood clotting disorders, hepatitis C, infertility, and more. Needless to say, the importance of ensuring the availability of such medications to the patients on time cannot be overestimated.

Challenges of Back Office Management

For Specialty Pharmacy experts, dedicating significant time to track patients’ special medications and ensuring effective practice management in this area is quite challenging. Specialty pharmacy is an evolving field where codes are frequently updated, new modifiers emerge, and other critical aspects change. It is important to remember that practice management is not the primary task of Specialty Pharmacists.

To add to the problem, skilled back-office personnel can be hard to come by in the present job market. Employing and maintaining an in-house back-office team is also a costly proposition, not to mention the risks of attrition, or the hassles of granting employee benefits like PTO (Paid Time Off), FMLA (Family and Medical Leave Act), insurance et al.

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Transform your Revenue Cycle with our legendary support at just $7/hr.* (all inclusive) guaranteed locked-in rate till 2026!

sunknowledge advantage

It only follows naturally from the premises above that outsourcing such tasks to providers of Remote or Virtual Office Assistance for Specialty Pharmacies is in so much demand.

The benefits do not stop here. Employing virtual staff entails tremendous cost savings as most services are available on a Full-time Equivalent (FTE) model where one only has to pay for actual hours of work done.

Sunknowledge: Among the Best Specialty Pharmacy Virtual Office Assistant Companies

It is time to pay attention to what generates revenue in your business while ensuring a high level of customer and patient satisfaction. Trust our years of experience in lending dependable and flawless support to healthcare providers in over 30 specialties, including pharmacies, and take your practice management and customer satisfaction to the next level.

Hire our Virtual Office Assistants for Specialty Pharmacy practices, and see the difference from Day One. With our skilled and professional intervention, we can streamline operations effortlessly for you, paving the way for better management of patient records and substantially improvement of your patient engagement efforts.

Key Benefits to Outsource Virtual Office Assistant for Specialty Pharmacy Sunknowledge

  • Instant access to a vast pool of skilled back-office personnel
  • Excellent communication skills and organizational acumen
  • No office set-up or additional requirements
  • Quick on-boarding with the fastest TAT (turnaround time)
  • Highly organized record management and documentation services
  • Customized practice support
  • Flat, hourly rate with no extra charges

Utilizing the Virtual Assistance model in pharmacy businesses offers significant advantages, notably in reducing operational expenses. For instance:

  • According to a 2020 JAMA study, “Healthcare virtual assistants have the potential to save up to $22,000 per physician annually.”
  • A 2021 study in Telemedicine and e-Health revealed that “assigning non-clinical tasks to a VMA can save an average of $15,000 per physician each year.

Wonderful!!! Keep up the great work, we can def. (sic) see the improvements in the teams performance.

-President of a Leading DME Provider from Colorado

More Reasons to Choose Sunknowledge as Your Virtual Office Assistance Service Provider

  • Highly trained Virtual Medical Assistants, ready to engage
  • Remote working environment, fully compliant with HIPAA standards
  • Proficient inaccurate, US-accented communication skills
  • Rapid onboarding process
  • Seasoned Virtual Assistants with extensive experience
  • Specialized training in physician support services
  • Seamless facilitation of real-time communication between patients and pharmacy
  • Dedicated healthcare Virtual Assistants (VA); no shared resources
  • Ability to quickly adapt to new tasks according to practice needs
  • Powered by Amazon Web Services (AWS) for speed and reliability
  • Utilization of a hosted phone system for better performance
  • Non-binding contract options, with an easy 30-day exit clause

Invest more time in providing excellent customer care, slash non-clinical administrative costs, streamline practice operations, and improve efficiency – let Sunknowledge help your pharmacy practice reach its optimum potential.

It is time to join hundreds of pharmacists who have taken their services to the next level with our trusted and proven Specialty Pharmacy virtual office assistant services. To know more, book a no-obligation consultation today.

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