Virtual Assistance – be it remotely managing the administration of your practice, replying to calls made by your patients, or transcribing clinical notes in real-time – can make a world of difference to how efficiently and profitably you are running your practice.
Focus on what generates revenue in your business by hiring dedicated healthcare virtual assistants from SunKnowledge. We help you keep track of your daily records and improve your patient engagement efforts simultaneously.
SunKnowledge’s Virtual Assistants – comprising Virtual Medical Assistants, Virtual Office Assistants and Virtual Scribes – offer a highly cost-effective solution without compromising on quality. Brightree® certified, 100% HIPAA compliant and critically acclaimed, SunKnowledge is trusted by the best names in healthcare across 30+ specialties.
Our Virtual Assistants (VA) can be assigned to a broad range of tasks such as medical billing and collections, data entry, back office and support, customer service, accounting and bookkeeping, helping you with full growth potential.
More time for Your Patients While Saving Costs
When a patient calls your office, the worst that can happen is not having someone competent to answer. Rising cumulative wait-times is a huge concern for health practitioners. You may not find yourself with enough time for your patients. Hire our virtual assistants at the lowest possible rates to reduce your workload. As our VAs take care of your daily tasks, you will simply have more time for taking care of your patients.
No office setup or additional requirements
To hire our Virtual Assistants, you do not need to procure additional office space or extra office equipment like computers or telephones. Your virtual staff also frees you from having to worry about paying for their health insurance, pension benefits or paid time offs. We take care of it all on your behalf.
SunKnowledge has taken its VA (Virtual Assistance) voice services to the next level by implementing a state-of-the-art AI-powered voice based solution. This new system brings enhanced communication quality through crystal-clear audio with a neutral US accent, coupled with active noise reduction, ensuring smooth and seamless interactions. One of the key benefits of this upgrade is a reduction in Average Handling Time (AHT) by 18%, which directly boosts efficiency in managing patient and payer communications. Furthermore, the improvements in voice clarity and engagement have contributed to a 22% increase in Customer Satisfaction (CSAT), reflecting the higher quality of interactions.
The voice-based inbound and outbound services offered by SunKnowledge are part of a comprehensive Virtual Assistance package that transcends cultural and geographical barriers, offering natural, accent-neutral, and engaging conversations. This ensures that interactions remain consistent and professional, regardless of the listener’s background. By integrating these advanced voice features, SunKnowledge enables healthcare providers to interact with their stakeholders more effectively, improving overall service delivery and patient engagement.
In addition to the enhancements in communication, SunKnowledge’s VA voice assistance brings significant cost-saving benefits. By engaging remote voice agents, healthcare organizations can achieve up to an 80% cost reduction when compared to hiring onshore agents. This shift towards a more efficient and budget-friendly model provides clients with the flexibility to scale their operations without compromising on service quality. The combination of improved productivity, customer satisfaction, and cost savings makes SunKnowledge’s voice assistance services a compelling solution for healthcare providers looking to enhance their patient and payer communications.
Through these innovations, SunKnowledge is setting a new standard in voice-based virtual assistance, enabling healthcare providers to optimize both their operational efficiency and customer experiences. With cutting-edge AI technology driving their voice services, the company continues to deliver unparalleled value to its clients in the healthcare industry.
Our 360° Virtual Assistance Roadmap
- Medical Records Management
- Chart Preparation & MR Filing
- Data Entry & Transcription
- Medication Refills
- After-care Support like CPAP-Compliance (for DME) and Other Regular Chronic Care Activities
- Remote Patient Monitoring
- Medical Credentialing Services
- Prior Authorizations
- Telehealth Coordination
- Appointment Management (incl. appointment scheduling, re-scheduling, cancellation & update)
- Patient Communication (Online & Calling)
- Billing & Insurance Support
- Telephone Triage Assistance
- Travel Arrangements
- Bookkeeping
- Sales, Billing & Delivery
- Research & Report Preparing
- Real-time Transcribing, Charting & Documentation
- Soap Note Management
- Updating EHR/EMR
Benefits of Live Virtual Assistance in Healthcare
- Enhanced Documentation Quality: Live Virtual Assistance ensures detailed and accurate documentation during patient encounters, leading to improved record-keeping progression and better patient care.
- Improved Patient Experience: By providing prompt and attentive support, Virtual Assistants enhance the overall patient experience, fostering trust and satisfaction.
- Reduced Provider Burnout: Virtual Assistance alleviates the administrative burden on healthcare providers, allowing them to avoid burnouts and dedicate more time to patient-care rather than on non-clinical tasks.
- Better Claims Management: With live Virtual Assistance, the claim creation process is expedited, reducing delays and ensuring efficient reimbursement.
- Risk Reduction: Virtual Assistants, owing to their training and experience, help mitigate risk factors by ensuring compliance with regulations and minimizing errors in documentation and billing.
- Workflow Simplification: Integrating Virtual Assistance into healthcare workflows simplifies processes, making them more efficient and allowing for better time management.
- Accelerated Receivables: By optimizing billing processes, live Virtual Assistance reduces accounts receivable days, improving cash flow and financial stability.
- Improved Practice Operations: Virtual Assistants bring back the human touch to medical practices, offering personalized support and enhancing the provider-patient relationship.
Embracing live Virtual Assistance in healthcare not only enhances operational efficiency but also improves patient care outcomes, ensuring a seamless and satisfying experience for both providers and patients alike.
Leverage the Sunknowledge advantage now
- Consistently high productivity in the entire Virtual Assistance space
- Neutral, ‘General American Accent’ voice support
- Qualified, pre-screened college graduates as VAs
- Reduction of your operational expenses by up to 80%
- Dedicated resources catering to your specific requirements
- VA services and solutions that support all EMRs/EHRs
- Get started with our superfast 1-week transition
- Real-time, zero-lag assistance across all US time-zones
- First 30 days FREE for seamless integration and error-free implementation
- No binding contracts, no hidden cost, no restrictive clauses
- Excellent reference from top names across 50 states
HOW IT WORKS
Call us right away
We hold an initial discussion with you to find out what it is that you need and expect, how often, and when. We also answer all the questions you may have for us.
Free Trial
You and your appointed VA(s) can try our services for 30 days at no cost, with no binding contracts or restrictions.
Onboarding
If you like us and think we are a good match, we can start. We are here to assist you in making the best use of our service – delegation, performance, improved outcomes and better ROI