Empower Your Practice with Omnichannel Communication Solutions from SunKnowledge
At SunKnowledge, we recognize that exceptional customer support is crucial to the success of your healthcare practice.
While the healthcare landscape is continuously changing, patients are increasingly asking for timely, prompt, informed, and compassionate service. And thus, our dedicated team is committed to providing unparalleled support tailored to your unique needs, ensuring that your patients get the best level of care and attention.
The Importance of Healthcare Customer Support
Customer support in the healthcare industry is more than just taking calls and handling inquiries. It is the development of rapport with your patients, listening to their complaints and attending to them, and making them feel valuable. A patient-centered approach increases patient satisfaction, which ultimately fosters loyalty and works to the advantage of your reputation as well as the bottom line of your practice.
Our HIPAA compliance and data security management framework
Key Benefits of SunKnowledge Customer Care ServicesWhen you sign up with the strongest partner, you get the best outcome.
- Improved Patient Satisfaction: Efficient customer support services enhance the level of comfort of patients. If they feel heard and treated with care, they will desire to come back for further checkups or treatments.
- Operational Smoothness: Administrative tasks can be a daunting issue, and an operational extension providing you with medical administrative support not only streamlines the workload but also saves more time which can be utilized for the care of patients.
- Better Reputation: Positive engagement of the support team leads to a good impression about your practice. Word-of-mouth publicity by satisfied patients is priceless and helps you improve the overall Patient Experience (PX) and Customer Satisfaction (CSAT).
- Higher Retention Rate: The better the experience for the patients in the Contact Center division, better is their impression of your practice. This means higher retention of your patients and an increase in revenue.
Why SunKnowledge?
Patient-Centric Approach
We prioritize patient experiences with a support team trained to address inquiries empathetically and professionally, fostering trust and loyalty to your practice.
Expert Solutions
Sunknowledge offers specialized support in medical billing, insurance claims, and patient communication, backed by years of healthcare experience.
24/7 Availability
Our 24/7 customer support ensures patients receive assistance anytime, enhancing satisfaction and overall care.
Our ServicesSunknowledge is the leading customer support solution provider in the US, building full-time, dedicated teams for its clients while taking care of everything on the ground.
Medical Records Management
Chart Preparation & MR Filing
Data Entry & Transcription
After-care Support like CPAP-Compliance (for DME) and Other Regular Chronic Care Activities
Remote Patient Monitoring
Medical Credentialing Services
Prior Authorizations
Telehealth Coordination
Appointment Management (incl. appointment scheduling, re-scheduling, cancellation & update)
Patient Communication (Online & Calling)
Billing & Insurance Support
Telephone Triage Assistance
Bookkeeping
Sales, Billing & Delivery
Research & Report Preparation
Real-time Transcribing, Charting & Documentation
Soap Note Management
Updating EHR/EMR
Proven Results
Our clients have seen significant improvements in patient satisfaction and retention rates. By outsourcing your customer support to SunKnowledge, you not only enhance your operational efficiency but also empower your patients with the support they need.
Many practices, in fact, have reported shorter wait times in responding to patient inquiries and an increase in their patient satisfaction scores, both of which positively impact the bottom line for many. Exceptional service is now expected from high-performing providers.
The 5 keys to exceptional Healthcare Call Center services
A Commitment to Excellence
At SunKnowledge, we are committed to offering the best quality of service. With regular training in best practices of healthcare customer support and staying up to date, we are the best investment to make sure that all situations are handled correctly. In short, we believe that investing in our team translates to better service for your patients.
MULTILINGUAL SUPPORT IN 5 LANGUAGES
At SunKnowledge, we believe in breaking cultural, ethnic and geographical boundaries. Championing this cause, and in recognition of the linguistic diversity of USA, our contact center services are available in US English, Spanish, French, German and Russian.
We hire native speakers who fully understand and fluently speak these languages. Our contact center executives also have extensive knowledge of regional variations in each of these languages. This ensures a more natural and efficient communication with providers and patients alike.
NOTE: At SunKnowledge, we always speak your tongue. If you want services in a different language, let us know. We will get the right people for you in the shortest possible time.
Join the SunKnowledge Family
Partner with SunKnowledge to elevate your healthcare practice through outstanding customer support. We’re dedicated to making your operations smoother and enhancing the patient experience.
Ready to transform your healthcare customer support?
Contact us today for a consultation and discover how we can help your practice thrive!
Get Started Today
Your practice deserves the best in customer support. At SunKnowledge, we ensure that your patients receive the attention they require when they need it. Let us collaborate to develop a more productive, patient-centric healthcare environment.