Follow-up on incomplete prescriptions with physician’s office

Follow-up for document collection (diabetic verification forms, LMN, CMN etc.)

Error free patient entry

Error free sales order creation

Real time transaction audits

Primary and secondary insurance verification

Insurance verification for rental items

Obtaining authorizations & extending authorizations

Open order audit and clean-up

CPAP user compliance tracking and counseling calls to non-compliant patients

Claims submission within 48 hours of receiving proof of delivery

Rejection follow-up within 24 hours

Tracking and follow-up of partial or incorrect payments

Denial management based on detailed analysis

Methodical and proactive A/R follow-up

Timely payment posting to reflect accurate A/R